EIC Support Analyst

*Job Title** EIC Support Analyst *Job Description Summary** *Job Description** *Core Responsibilities:** *Provide Support**activities of client implementation and delivery services including the following: Manage Technology ServiceNow queue ensuring adherence to service level response and resolution requirements. Service request support including end-to-end management of L1-L3 incidents, including performance of internal and vendor resources Develop ServiceNow reporting including service level metrics reporting, trend analysis Triage incoming support activities and follow escalation process and manage issue to completion *Compliance and business controls support** to ensure audit ready posture including: Participate in compliance requests that include internal reviews, self-testing, internal audits and external audits. Partner with Business Leadership to perform audit activities related to compliance Support quarterly user access reviews for multiple service lines ...