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About the Role
Key Responsibilities:
Product Listing & Catalog Management:
- Create, update, and optimize product listings on the ecommerce platform.
- Ensure accurate product descriptions, images, pricing, and inventory levels.
- Manage product categories and optimize product visibility for better sales performance.
Order Processing:
- Monitor and manage online orders, ensuring timely fulfillment and shipment.
- Resolve customer order issues, returns, and exchanges in a professional and efficient manner.
- Coordinate with logistics and warehouse teams for seamless order fulfillment.
Sales & Performance Monitoring:
- Analyze online sales data and track KPIs (Key Performance Indicators) to assess performance.
- Develop and implement strategies to increase conversions, average order value, and customer retention.
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