About the Role
Job Title: Ecommerce Customer Support & Operations Specialist (Gorgias)
Location: Remote
Reports To: Founders
Work Shift: Flexible, with overlap during Australian business hours preferred
Working Hours: Part-Time (approximately 20 hours per week, with potential to increase)
Rate: $8–12/hr
Job Description
We are seeking a highly proactive Ecommerce Customer Support & Operations Specialist to take ownership of day-to-day customer support while helping improve customer service operations for a growing DTC ecommerce brand.
This role is responsible for managing customer inquiries across email and social media through Gorgias, resolving order and product-related issues, coordinating closely with the warehouse and fulfillment team, and overseeing the operational workflow for custom tatto...
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