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About the Role
About the Role
MEDICOS Official Store (Lazada, Shopee, Shopify) started in 2020 and has since become a Top 3 Health Store on Shopee and Lazada. MEDICOS E‑Commerce is known for its 5‑Star rated service and 99% positive store ratings.
Responsibilities
- Respond to customer queries on e‑commerce sales platforms regarding products and services, providing excellent pre‑ and post‑purchase service.
- Maintain MEDICOS’s 5‑Star customer service by ensuring timely and accurate resolution of customer issues.
- Collaborate with cross‑functional teams to improve customer experience and feedback processes.
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