E-Commerce Key Account Manager (Manila)

Job Summary

We are searching for a friendly and client-focused client relationship manager to develop good relationships with customers by collecting and evaluating feedback to improve our services. The management of complaints and making sure they are sent to the right department for change implementation fall within the purview of client relationship managers.

Job Description

• Build and maintain strong relationships with sellers, owners, and representatives
• Collaborate initiatives and progress with internal and external stakeholders
• Oversee assigned accounts, including negotiating deals, store optimization, and campaign participation to boost online store sales
• Prepare reports on account status
• Monitor and analyze the performance of the set KPIs and deliver reports to management.

Qualifications

• Bachelor's degree
• Excellent communication skills and customer service s...