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About the Role
D365 CE Techno- Functional Consultant
Role Overview
The D365 CE Techno-Functional Consultant will play a key role in delivering end-to-end Microsoft Dynamics 365 Customer Engagement (CE) solutions , combining functional consulting expertise with hands-on technical capability. The role requires working closely with clients, stakeholders, and delivery teams to design, configure, develop, and implement scalable CRM solutions aligned with business processes.
Core Responsibilities
1. Consulting & Requirements Gathering
- Engage with business stakeholders to gather, analyze, and document requirements
- Lead workshops, discovery sessions, and solution discussions
- Translate business needs into functional specifications and technical designs
2. Solution Design & Architecture
- Design end-to-end D365 CE solutions across:
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