Duty Manager

Duty Manager / Front Office Supervisor

Job Summary

To assist the Assistant Front Office Manager (AFOM) in handling Front Office Operations smoothly to achieve the Total Guest Satisfaction goal. The position is responsible for implementing Front Office policies and procedures, increasing average room rate (ARR), room revenue, and occupancy. The role also addresses guest complaints, responds to emergencies, and ensures efficient and courteous service at all times.

Responsibilities

• Ensure all Front Office employees follow the companys policies and procedures.
• Maintain the highest levels of guest satisfaction through excellent customer service.
• Assist AFOM in training, reviewing/updating departmental policies, coordinating office activities, and planning meetings or briefings.
• Coordinate with Security to maintain safety of premises, guests, and personnel, including responding to fire and safety alarms, potentia...