Dutch speaking Customer Service and Technical Support Advisor with English

Overview

Dutch speaking Customer Service and Technical Support Advisor with English.

Purpose of the role: We would like our experts to become ambassadors of our brands and to provide 360° support to all brands in presales and aftersales scenarios (including physical stores and e-commerce), basic technical support for troubleshooting and backoffice tasks.

Responsibilities

• Provide 360° support to all brands in presales and aftersales scenarios
• Deliver basic technical support for troubleshooting
• Perform backoffice tasks to support customer interactions

Requirements

• C2 level of Dutch
• Advanced level of English
• Listening and understanding capacity
• Empathy and customer focus
• Problem solving and technical learning
• Integrity and trust
• Conflict management

Desirable experience

• Digital user / e-commerce user
• Cross-Sellin...