About the Role
Are you a fluent Dutch speaker looking to take your career abroad and work with one of the worlds leading travel and accommodation platforms? We are seeking Customer Support Guides (CSG) to join a large, international team in Athens.
Key Responsibilities
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Support Dutch-speaking customers via phone, email, and chat
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Assist with bookings, modifications, cancellations, and general platform navigation
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Provide customer-focused, clear, and solution-oriented communication
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Handle customer complaints and escalate complex cases when necessary
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Maintain accurate documentation of customer interactions
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Follow internal processes, KPIs, and quality standards
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Collaborate with team members to ensure smooth customer journeys
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Contribute ideas for improving the customer support process
Ready to Join Through a Referral?
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