Dual Rate Pit Manager & Games Manager

Title

Dual Rate Pit Manager & Games Manager

Reports To

Senior Games Manager

Summary

A Pit Manager oversees the activity of the dealers on the table games. He/she works in liaison with the dealers to handle customer concerns, address game issues and provide quality customer service. For unresolved issues, the Pit Manager will escalate to the Games Manager. The Games Manager effectively manages and leads table games staff to achieve and maintain a high level of job performance and exceptional customer service. This individual will assume responsibility in the absence of Senior Management (Department heads).

Core Competencies

Job Duties