DTS Services Consultant (Intermediate)

The Services Consultant role aims to provide holistic customer champion services to clients, focusing on day-to-day support queries, strategic workflow advisory, system champion tasks such as staging of development and implementation work as well as facilitating reporting and BI requirements of the client.

Responsibilities

• Provide technical guidance to clients on system/workflow best practices.
• Assist staff with troubleshooting client-specific logs.
• Handle and escalate customer requests, complaints and feedback and provide appropriate solutions.
• Follow up with clients to ensure the resolution of issues in a timely manner.
• Keep accurate records of customer interactions.
• Follow communication procedures, guidelines and policies outlined by Atom DTS.
• Accurately translate client requirements into usable specifications for the development team, by mapping out applicable business processes to be absorbed into the sy...