Drax IT Service Desk Analyst Position

Become a pivotal part of Drax’s IT Service Desk team in Prince George, BC. In this role, you'll ensure efficient incident resolution and top-tier customer support while maintaining technology systems.
Drax is seeking an IT Service Desk Analyst dedicated to providing excellent service to our customers. Your responsibilities will include solving incidents based on Service Level Agreements (SLAs), managing service requests, and collaborating with IT teams and vendors. You'll contribute to maintaining the application environment's performance and stability while identifying and addressing potential issues.
Key Responsibilities:
• Resolve incidents efficiently per agreed SLAs
• Assess and manage service requests promptly
• Identify root causes to recommend improvements
• Collaborate with internal IT and third-party vendors
• Maintain application landscape stability and performance
Requirements:
• Proficient in desktop/laptop hardware and MS Office
• Experience ...