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About the Role
Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release.
I. Job Summary
Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.
II. Essential Duties and Responsibilities
+ Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
+ Provides highest level of customer service to all customers in line with Customer 1st objectives
+ Monitor, process, and escalate SFDC cases to supervisor
+ Assist walk-in customers
+ Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
+ Reviews driver’s paperwork and files paperwork
+ Review and upd...
I. Job Summary
Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.
II. Essential Duties and Responsibilities
+ Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
+ Provides highest level of customer service to all customers in line with Customer 1st objectives
+ Monitor, process, and escalate SFDC cases to supervisor
+ Assist walk-in customers
+ Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
+ Reviews driver’s paperwork and files paperwork
+ Review and upd...
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