Dispatch Desk Operator

We are seeking three highly organized and execution-driven Dispatch Desk Operators to support a fast-moving, international break-fix services environment.

This is not a traditional help desk troubleshooting or project management role. Instead, you will serve as the central point of control for incoming service incidents. Tickets flow directly from the customer’s ServiceNow platform via API integrations into your dispatch queue.

Your mission is to review each request, determine the fulfillment path, engage domestic and international field resources, and maintain strict SLA compliance from intake through to billing support.

If you thrive in a high-velocity operational environment where responsiveness, real-time ticket ownership, and precise communication are the keys to success, we want to hear from you.

Key Responsibilities

• Queue & Ticket Management: Monitor an...