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Serve as the senior point of contact for assigned client portfolios, building trusted, long-term partnerships Own overall client satisfaction, retention, and growth across programs Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery Translate client objectives into clear execution strategies in collaboration with Sales, Operations, and Field teams Oversee program planning, launches, optimization, and performance against KPIs Proactively identify risks, challenges, and opportunities, drive solutions and continuous improvement Partner with internal teams on forecasting, budgeting, resourcing, and scalability of programs Prepare and present executive-level business reviews, insights, and recommendations to clients Support new business growth through client expansion, upselling, and strategic initiatives
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