Director, Customer Operations

We are looking for a Director, Customer Operations to own and lead the operational backbone of our global Go-to-Market function. Sitting at the intersection of Sales, Finance, Legal, and Customer Success, you will make deals close faster, customers land smoother, and revenue flow cleaner. You will buiild a high-performing team of 6-10 and have the mandate, trust, and resources to turn it into a strategic powerhouse — from our Madrid hub, working across a truly global operation.

What You’ll Own

Revenue Integrity & Controls

• Own the end-to-end bookings process, enforcing controls that protect revenue accuracy and ensure audit readiness.
• Drive accurate and timely billing across License, Subscription, and Professional Services — reducing errors and accelerating cash collection.
• Champion the Quote-to-Cash process from opportunity to invoice, eliminating friction across CRM, CPQ, and ERP systems.
• Own the operationa...