Digital Operations, Analyst

About The Role

Digital Operations is a critical role in ensuring we have great customer experience in Claims Handling. This role will contribute to the best‑in‑class SOP (standard operating procedure) and policy while ensuring that claims are handled in the most efficient, effective way while delivering a customer‑centric claims service.

Roles And Responsibilities

• Review, assess and approve claims accurately within the agreed targeted service turnaround time and claims adjudication guidelines / practices.
• Engage with customers to provide timely and accurate updates and resolutions regarding the claims; follow up additional information where required without delay; provide outcomes on the adjudication process and handle communication with internal and external stakeholders in line with the agreed procedure is needed to provide settlement of the claims.
• Serve as primary point of contact when there are customer inquiries / issues...