Digital Media Senior Associate - Customer Support (Titanium/Gold) - M&A Std

At Google Operations Center we help Google users and customers solve problems and achieve their goals—while enjoying a culture focused on continuous improvement and teamwork. We work hard, we play hard, and we are looking for a Digital Media Senior Associate to support external products such as AdWords and Analytics, providing troubleshooting and support to clients and advertisers, ensuring our ad products work effectively.

Responsibilities

• Support Account Managers/Customers with their advertising technical issues resolution on email/chat/phone/VC channels (depending on the pod this may vary).
• Provide prompt and efficient service to Customers and Account Managers, including appropriate escalation of customer’s issues.
• Troubleshoot and resolve issues related to Google Analytics Premium, including GA integrations, billing, implementation, code customization, account setup, and mobile‑related issues.
• Leverage online media knowled...