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Processing changes to insurance policies and endorsements according to policy and procedure
Manage incoming call queues and maintain low wait times
Answer customer inquiries, striving for one touch resolution for the customers
Optimize sales opportunities in each call, while prioritizing customers’ needs
Quickly access information from online databases to complete customers transactions
Make outbound calls for customer policy renewals and account reviews
Adapt your sales strategy based on the nature of your call, and customers priorities Minimum Level 1 General Insurance License; must obtain Level 2 License after employment, employer paid and supported.
2-3 years in a sales or customer service role, previous Insurance or Call Centre experience an asset
Excellent phone etiquette and pr...
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