Digital Customer Success Manager

What will I be doing?

You’ll be responsible for driving product adoption and retention in our long tail customer base as a Digital Customer Success Manager. You will manage over 1,500 accounts, applying engagement strategies to increase usage and promote product adoption.

• Monitoring customer usage data, health indicators, and growth opportunities using CRM tools (e.g., Totango, SFDC), BI tools, and other systems, translating insights into actionable execution strategies.
• Actioning engagement strategies based on product adoption and usage.
• Responding to customer escalations by connecting and assisting customers when they reach out to Auvik.
• Educating customers on the value that Auvik can provide to their organization.
• Collaborating with the team to achieve retention targets by increasing usage and promoting adoption of products.
• Capturing and understanding customer feedback, ensuring it reaches the appropria...