Digital Customer Strategy Director at Manulife

Lead digital strategy and insights at Manulife as the Director. Shape customer experiences and drive digital performance for business growth in a hybrid work model.
As the Director of Digital Customer Leadership Strategy & Insights, you will set the strategic direction to align digital and customer objectives. Working closely with executive teams, you will identify opportunities, monitor trends, and advance actionable insights that inform business decisions. Your role will bridge the gap between various departments, enhancing both execution and strategy.
Key Responsibilities:
• Define digital customer strategy aligned with enterprise goals
• Develop integrated customer roadmap with measurable success metrics
• Lead storytelling and decision support for senior leadership
• Monitor KPIs and drive enterprise performance management
• Partner cross-functionally to embed strategy into execution
Requirements:
• Bachelor's degree; MBA preferred in relevant fields
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