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Backlog Management: Lead monthly refinement sessions with Client Product Owners and consultants to prioritize the accessibility backlog in ServiceNow. Audit & Compliance: Perform regular accessibility audits using automated tools and manual screen-reader testing to identify gaps in components. Subject Matter Expertise: Serve as the Lead Subject Matter Expert (SME) to provide technical and functional oversight for t...
About the Role
Job Description: Digital Accessibility & Analytics Specialist
Role Purpose
The Digital Accessibility & Analytics Specialist is responsible for ensuring all digital brand platforms are compliant with global accessibility standards (WCAG 2.1/2.2) while maintaining robust data tracking and tagging integrity. This role bridges the gap between technical compliance, user experience, and business intelligence.
Key Responsibilities
1. Accessibility Strategy & Governance
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