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About the Role
•
Provide Level 2 application support, delivering advanced troubleshooting and
problem resolution for complex technical issues across applications,
infrastructure, data processing, and supporting tools
• Manage production incidents, problem tickets, and change requests, ensuring
timely resolution in accordance with agreed SLA
• Ensure a stable, maintainable, high-quality, and standards-compliant
application environment, meeting all agreed SLA.
• Support security controls, vulnerability remediation and compliance
standards.
• Ensure operati...
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