Desktop Technician III

Job Summary:

A Desktop Technician III is a senior technical role responsible for providing advanced desktop, endpoint, and on-site infrastructure support within the organization. This role handles complex hardware, software, and network-related issues, leads desktop deployment and refresh activities, and serves as an escalation point for lower-tier technicians. The Desktop Technician III also assists in standardization, documentation, and mentoring to ensure high-quality end-user support and operational efficiency.

Responsibilities:

• Provide advanced technical support to end-users via onsite, phone, and remote assistance.

• Act as an escalation point for complex desktop, hardware, software, and peripheral issues.

• Lead troubleshooting and resolution of high-impact or recurring technical issues.

• Install, configure, and upgrade desktop and laptop hardware components, including CPUs, memory,

storage, and periph...