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About the Role
Job Description Roles & Responsibilities
85%
Essential Technical Criteria
- Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.
- Performs analyzing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems.
- Performs analyzing, diagnosing, installation, and resolution of remote access technologies and associated problems.
- Performs analyzing, diagnosing, coordination and planning of horizontal network cable management processes including installation, moves, adds, changes and repairs.
- Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and te...
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