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About the Role
Description
Day-to-day: ServiceDesk handles all L1 calls, this team picks up the escalated tickets. You would be responsible for walk-ups, projects and shared ticketing queue.
The Senior Desktop Support Technician serves as a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, software and other assets to ensure optimal performance. The incumbent will be required to troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion.
Primary Job Responsibilities:
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and ...
Day-to-day: ServiceDesk handles all L1 calls, this team picks up the escalated tickets. You would be responsible for walk-ups, projects and shared ticketing queue.
The Senior Desktop Support Technician serves as a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, software and other assets to ensure optimal performance. The incumbent will be required to troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion.
Primary Job Responsibilities:
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and ...
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