About the Role
Skill Set: Deskside support Technician Level 1
Designation: Dispatch (on-demand)
Language: English (C1 Level) & Local C1
Contract : B2B/Freelance
Days Per Week: on-demand
Location: Spain
Key Responsibilities:
1. Provided end-to-end technical support for desktop and laptop systems, including
troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and
vendor-based hardware replacements.
4. Delivered support using tools such as SCCM , Intune , and ServiceNow for asset tracking, ticket
resolution, and remote assistance.
5. Administered approved software installations, updates, and security patching in coordination
with IT...
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