Desktop Support Technician L1

Key Responsibilities:

• Provide first and second-level support for Windows and Chrome OS Flex desktops and laptops.


• Troubleshoot hardware, software, network, and peripheral issues.


• Experience in managing user accounts, permissions, and access in Active Directory (AD).


• Experience in Installing, configuring, and maintaining applications, including healthcare software that comply with HIPAA and other regulatory standards.


• Assist in maintaining IT inventory and asset management.


• Document incidents, changes, and resolutions in the ticketing system.


• Escalate complex issues to higher-level support as required.


• Participate in IT projects, upgrades, and migrations.

Skills & Qualifications:

• Minimum 3 years of experience in desktop support role.


• Strong knowledge of Windows 10/11, Chrome OS ...