Desktop Support Specialist

Role Overview

The Technology Support Specialist is responsible for delivering end-user technology support services across workplace environments, including hardware support, incident management, and asset lifecycle activities. The role contributes to maintaining stable, secure, and efficient end-user technology operations while ensuring a high level of user experience.

Key Responsibilities

End-User Support and Incident Management

• Provide onsite support for end-user technology issues at the Client's office location during agreed core business hours, unless otherwise agreed.
• Troubleshoot and resolve hardware and peripheral-related incidents
• Manage incidents and service requests through the Client's ITSM system
• Ensure accurate and detailed documentation of all incidents and requests, including resolution steps and relevant knowledge references
• Diagnose a...