About the Role
"Position Summary: Provides tier 1 (intermediate level) maintenance and support for *** desktop computers and laptop computers. Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration. Required Function 2:
Tasks and Responsibilities:
" Unpacking and configuring new hardware
" Provide end user training on basic use and functionality of supported devices and software.
" Documentation and training of troubleshooting guides and installation procedures.
" Provide equipment relocations for *** desktop computers, laptop computers and computer peripherals
" Research, identify and develop alternative solutions when new problems are encountered.
" Fully document all interactions in the ticketing system.
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