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Provide desktop technical support of the end user estate. Ensure that all emails, calls and walk-ups are logged in the ITSM system for incident/requests/problems. Ensure completion of Incident, Request and Task tickets within agreed SLA's. Ensure a high level of customer service is delivered to end users and ensuring that Key performance indicators are met. Enhance Knowledge Management within the team by documenting t...
About the Role
Investec – Where Out of the Ordinary Happens
At Investec, we do things differently. We're a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and human connection. Ideas are heard, ambition is celebrated, and impact is encouraged. As part of a team that challenges convention and strives for outperformance, you'll help shape bold solutions for clients who expect something more than the ordinary.
Description of role and key responsibilities
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