Desktop Support/ IT End User Support - (Training Provided - Entry Level )

Perform troubleshooting for client platform related problems.

Respond promptly to incidents, investigate & provide temporary and/or permanent resolution of incidents escalated.

Provide timely status updates to relevant parties.

Perform service requests related to client platforms.

Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

Involved in client platform implementation/upgrade project.

Perform research/evaluation of client platform tools.

Provide systems related technical advice to customers or project team.

Manage systems changes through change request process & provide status reports to the relevant parties.

Perform client platform related presales tasks.

Gather business and/or application requirements on the infrastructure to perform th...