Desktop Support Engineer

Position: Desktop Support Engineer

Duration: 12 Months (with possibility to extend or go permanent)

Key Responsibilities:

• Install, upgrade, and troubleshoot Windows 10/11, Microsoft Office, and other authorized desktop applications.
• Support and maintain printers, hardware, and peripheral equipment.
• Perform preventive maintenance and remedial repairs on desktops, laptops, and printers.
• Ensure warranty compliance and manage defective parts inventory.
• Monitor, operate, and restore service for PCs, laptops, and terminal clients with network access.
• Escalate complex issues to Tier 3 support when necessary.
• Respond to and resolve hardware/software queries from the service desk.
• Maintain hardware and software inventories.
• Educate end-users on basic hardware and software operations.
• Collaborate with vendors and IT teams for troubleshooting...