Desktop Support Engineer

Role: Desktop Support Engineer
Any of the below certifications (Equivalent / similar) would be an advantage: Google IT Support Professional Certificate Microsoft 365 Certified: Fundamentals (MS-900) ITIL Foundation (for service/support basics) Cisco Certified Support Technician (CCST IT Support) Primary Purpose This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing arrange of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards. Responsibilities - Performed Desktop Support services to users - This includesreceiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations. - Perform imaging/re-imaging - Perform tech refresh on devices - Perform asset inventories - Perform technical escalation to 3rd party vendor o...