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About the Role
Responsibilities
- Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
- Installation, re-installation, troubleshooting and reconfiguration of the standard processor, including but not limited to Intel, AMD, MAC based desktops, notebooks, printers, iPads, scanners hardware components.
- Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.
- Installation of Customer access and in-house applications. Facilitate assistance in Software Distribution services for Customer’s users.
- Perform data removal from hard disk by following Customer’s Hard disk disposal procedures (eg. scrubbing, degaussing, and documentation of disposal list).
- Manage 3rd party vendors - liaison for queries, escalation, problem determination and resol...
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