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About the Role
Description:
2nd shift, local time (4:00 PM – 12:00 AM, Monday through Friday),
Onsite - United States - Arizona
***PFC, 2225 S 75th Ave #100, Phoenix, AZ 85043***
Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.
Skill Set:
Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required. Excellent customer service, verbal and written communication skills are a must. The ability to multi-task, prioritize and work under pressure are required. Must be willing to work flexible hours when appropriate. Prior customer service, call center or help desk experience is required.
2nd shift, local time (4:00 PM – 12:00 AM, Monday through Friday),
Onsite - United States - Arizona
***PFC, 2225 S 75th Ave #100, Phoenix, AZ 85043***
Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.
Skill Set:
Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required. Excellent customer service, verbal and written communication skills are a must. The ability to multi-task, prioritize and work under pressure are required. Must be willing to work flexible hours when appropriate. Prior customer service, call center or help desk experience is required.
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