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About the Role
Responsibilities
- Building a personal relationship with key client staff;
- SLA achievement and high level of customer satisfaction;
- Good communication around issues and opportunities - get things done, make things happen;
- Technical documents update and arrangement;
- Internal technical training to team and self-study for new technical and product;
- Service reporting and sponsoring service delivery meetings;
- Removing all obstacles to customer satisfaction;
- Looking out for client’s and MTS long term interests;
- Following up if service delivery is not meeting expectations;
- Familiar with Avaya product line.
- Good at troubleshooting skills.
- Consultant skills to provide advice to client on continuous system improvement.
- Language Requirements – English: Basic speaking and good read and written in English.
- Basic Knowledge...
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