Desktop Engineer L1

Minimum Experience

4-6 Years

Responsibilities

• Experience in providing VIP support and soft skills to handle users.
• Install, configure & troubleshoot desktop & laptop hardware, mobile devices, and associated peripherals and related software.
• Conscious & adherent to Information & Data Security/Compliance.
• Perform onsite updates, configuration changes, or software installations and security patches.
• Meet PC refresh targets and OS build PCs for new joiners.
• Meet 100% SLA for Incidents and Service Requests.
• Manage, maintain, and protect customers’ physical IT assets.
• Provide technical support and set up during special events such as conferences.
• Provide onsite technical assistance to authorized users.
• Provide technical support for Teams meeting rooms.
• Excellent troubleshooting skills on Desktops, Laptops, Windows Operating System, and hardware issues. <...