Deskside Technician

Introduction

Under the general supervision of the Client Services Manager, this role is responsible for installs, moves, changes, and technical hardware support. It is a “hands-on” technical role that requires good people skills along with workstation support knowledge.

Required Skills & Qualifications

• 3-5 years of professional work experience in a related field


• Associates Degree in Information Systems-Required/BS Information Systems-Preferred


• Excellent written and verbal communication skills


• Customer service focused


• Prior work experience at client or in client's Industry


• Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications

• ITIL Foundations V3-Preferred


• Experience with ticket tool and diagnostic tools


• Basic network knowledge and troubleshooting (TCP/IP, DHCP, DNS, w...