Deskside Technician

Deskside Technician

We are looking for an experienced Deskside Technician to provide hardware and software support both remotely and on-site, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). This role requires flexibility, with core hours spent supporting users across customer environments.

Key Responsibilities

Replace desktops, laptops, and monitors on a like-for-like basis to minimise user disruption
Perform break-fix support across all desktop equipment
Carry out IMAC (Install, Move, Add, Change) activities
Manage and complete assigned tickets, maintaining regular communication with scheduling teams
Diagnose and resolve technical issues using available tools and expertise
Deliver timely, high-quality solutions while keeping users informed and escalating where necessary
Follow documented procedures and maintain accurate, up-to-date records
Support additional tasks and ad hoc assignments as required
Adhe...