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Job summary
Customer Support & Resolution (CSR) places the customer at the heart of HMRC's compliance activity, supporting delivery of HMRC's Charter commitments and improving customer experience across the organisation.
This role leads a diverse portfolio of high-profile operational services, including Complaints, Alternative Dispute Resolution (ADR), the Interest Review Unit, Extra Support and COVID Schemes compliance. The postholder will drive performance, capability and continuous improvement across these services, using insight and data to strengthen outcomes for customers and the organisation.
Job description
Key responsibilities include
About the Role
Deputy Director, Customer Support & Resolution - Belfast
About the jobJob summary
Customer Support & Resolution (CSR) places the customer at the heart of HMRC's compliance activity, supporting delivery of HMRC's Charter commitments and improving customer experience across the organisation.
This role leads a diverse portfolio of high-profile operational services, including Complaints, Alternative Dispute Resolution (ADR), the Interest Review Unit, Extra Support and COVID Schemes compliance. The postholder will drive performance, capability and continuous improvement across these services, using insight and data to strengthen outcomes for customers and the organisation.
Job description
Key responsibilities include
- Providing strategic leadership across Customer Support & Resolution services, including Complaints, Alternative Dispute Resolution (ADR), Interest Review Unit, Ext...
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