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About the Role
- Contact customers with overdue payments via phone, email, or SMS to negotiate and recover outstanding amounts.
- Educate customers about payment terms, penalties, and consequences of delayed payments.
- Develop repayment plans based on customers financial situations.
- Maintain accurate records of communication, payment commitments, and follow-ups in the system.
- Resolve customer disputes or issues related to their credit card payments promptly.
- Meet monthly recovery targets while adhering to company policies and compliance guidelines.
- Escalate cases for legal action or further follow-up when necessary.
- High school diploma or equivalent; a bachelors degree is a plus.
- 1-2 years of experience in debt collection, preferably in credit cards or banking.
- Excellent communication and negotiation skills.
- Strong ability to manage and prioritize multiple cases effectively.
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