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About the Role
POSITION TITLE: Customer Service Specialist
ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE
WORK SETUP: Return to Office
RESPONSIBILITIES
- Manages processes based on established performance standards, service & quality levels
- Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.)
- Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross‑training
- Coaches team members on proper handling of transactions
- Execute existing DR/BCP plans of the team
- Execute/deliver output based on the project plan during migrations
- Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired
- Manages and develops resources to take key positions suc...
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