About the Role
What you will do
Data Analysis & Insights
Develop methods, processes, and systems to consolidate and analyze large qualitative and quantitative datasets (support case data, escalation data, retrospective feedback, telemetry, etc.) to generate trends and actionable insights.
Perform exploratory data analysis (EDA) to identify patterns, anomalies, and root causes that drive improvement opportunities across CEE operations.
Design and conduct experiments to test hypotheses, validate assumptions, and measure the impact of business initiatives.
Machine Learning & AI
Apply statistical and machine learning techniques to develop predictive and classification models that solve moderately complex business problems.
Leverage Natural Language Processing (NLP) and modern ML techniques to extract insights from unst...
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