Data-Driven Customer Experience & Transformation Lead

Virgin Media O2 is hiring a Business Improvement Manager to enhance customer experiences across Sales and Retentions. You will use data insights and collaboration to drive performance improvements in our contact centres.

The ideal candidate has experience in customer operations, strong influencing skills, and a data-driven mindset. Benefits include Bupa healthcare, generous holiday, and many more. Join us to embed a customer-first culture that delivers measurable results.