Danish Speaking Junior Customer Lifecycle Representative

Key Responsibilities

• Oversee the entire customer lifecycle, from onboarding new clients to ensuring their ongoing satisfaction and engagement.
• Build strong relationships with clients to understand their needs, provide tailored solutions, and drive customer loyalty.
• Collaborate with sales, marketing, and support teams to enhance the customer experience and streamline processes.
• Monitor customer usage and engagement metrics to identify opportunities for upselling and cross‑selling.
• Conduct regular check‑ins and follow‑ups to ensure customers are achieving their desired outcomes with our products.
• Gather and analyze customer feedback to inform product improvements and service enhancements.
• Develop and implement strategies to reduce churn and increase customer retention rates.

Requirements

• Fluent Danish speaker with B2 level proficiency in English.
• Proven experience i...