Cyber Infrastructure Expert Support Engineer - AMER

Acronis is looking for an Infrastructure Expert Support Engineer to join our team of experts.

WHAT YOU'LL DO

• Troubleshoot and resolve various technical incidents for Acronis customers and partners.
• Build and maintain strong relationships with customers and partners.
• Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues.
• Training and mentoring junior team members by sharing technical expertise and best communication practices.
• Participate in developing documentation, knowledge base, and technical articles on Acronis products.
• Be a technical expert in cloud and hybrid datacenter solutions created by Acronis, including software defined high-performance storage and compute clusters, disaster recovery infrastructure, and managing complex environments during failover ...