CX Support Manager

DEngage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow. We are looking for a CX Support Manager to handle complex technical issues, mentor junior team members, and ensure high-quality ticket resolutions. This role requires a strong mix of technical troubleshooting, data analysis, and customer communication, along with the ability to independently manage escalations. Key Responsibilities Own and resolve complex client issues and escalations with minimal supervision Provide high-quality, structured resolutions with clear root cause analysis (RCA) Troubleshoot issues related to: API integrations and failures Data inconsistencies (imports, exports, segmentation) Campaign execution and analytics discrepancies Tracking, SDK behavior, and deliverability concerns Perform advanced SQL anal...