CX Specialist @ in3 (Dutch Native)

Behind the brand.

in3 a fintech startup that helps customers pay for anything in 3 parts. This is useful for example when buying an expensive washing machine, and you want to spread the payment over 3 months. The company's mission is also to protect the financially vulnerable. In the past years, more and more people have gotten in debt by so-called ‘buy now, pay later’ providers. We do not want to be a part of this. That’s why the company created technology that checks a consumer's creditworthiness in milliseconds.

How to WOW.

• Support customers over the phone, email, and chat
• Help customers with questions about refunds and payment cancellations. Mediate in disputes between customers and webshops
• Troubleshooting, innovation, and change management are part of the daily business
• Help improve your team’s KPIs like customer satisfaction, response rate, and average handling time.
• Communicate patterns in c...