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About the Role
Apply for CX Service Designer at BlackStone eIT in Dubai, DU, AE. This full‑time, on‑site position offers great opportunities for career growth.
Analyze existing services and identify opportunities to improve customer experience and service delivery. Design customer journeys (As‑Is & To‑Be) to enhance user experience and operational efficiency. Collaborate with Business Analysts, UX/UI Designers, and Technical teams to align business, user, and technical requirements. Develop service design artifacts such as Customer Journey Maps, Service Blueprints, User Personas, Process Flows, and Service Catalogs.
Key Responsibilities- Service Discovery & Analysis
- Conduct workshops and working sessions with key stakeholders to gather insights and understand current service delivery models.
- Analyze existing services, identify gaps, inefficiencies, and improvement opportunities.
- Map current state (As‑Is) customer journeys across all rel...
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